Terms and conditions

Terms and Conditions

Welcome to Vitiligo Shop. These Terms and Conditions outline the rules for using our website and purchasing our products. By placing an order, you agree to these Terms.

1. Orders

All orders are subject to availability and confirmation. Once you place an order, you will receive an email confirming that we have received it.

We reserve the right to cancel or refuse any order if necessary, including in cases of suspected fraud, payment issues, or pricing errors.

2. Prices and Payment

All prices are shown in GBP (£) and include applicable taxes unless stated otherwise.

Customers will not be required to pay any additional customs duties, import taxes, or hidden fees upon delivery.

We accept secure payments via credit/debit cards, Apple Pay and Google Pay. Orders are processed only after successful payment.

We reserve the right to update prices at any time.

3. Delivery

We aim to dispatch all orders as quickly as possible. Estimated delivery times are provided at checkout and are typically 1–3 working days within the UK.

Delivery times are estimates and may be affected by external factors beyond our control.

4. Returns and Refunds

You have the right to return your order within 14 days of receiving it, in line with applicable consumer protection laws.

Items must be unused, unopened, and returned in their original condition. Refunds are processed after inspection of returned goods.

5. Product Information

We strive to ensure all product descriptions and images are accurate. However, slight variations may occur.

Our products are designed for cosmetic use and should not be considered a substitute for professional medical advice.

6. Liability

To the fullest extent permitted by law, we are not liable for any indirect or consequential loss arising from the use of our website or products.

7. Privacy

We are committed to protecting your personal data. All information is processed in accordance with applicable data protection laws, including GDPR.

8. Governing Law

These Terms are governed by applicable European consumer protection laws. Nothing in these Terms affects your statutory rights as a consumer.

9. About Us

Vitiligo Shop is operated as part of a network of online stores serving customers across Europe, specialising in dermatology-focused products.

Full company details, including registered office and identification number, are available upon request or in the legal section of this website.

Operator: OP Health Care s.r.o., Kukučínova 847/18, 972 01 Bojnice, Slovakia. Company ID: 52 206 157.

Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or place an order.

1. Who We Are

Vitiligo Shop is operated by a European-based company specialising in dermatology-focused products and serving customers across Europe.

2. What Data We Collect

When you place an order or contact us, we may collect the following personal data:

• Name and surname
• Billing and delivery address
• Email address
• Phone number

3. How We Use Your Data

Your data is used only for the following purposes:

• Processing and delivering your order
• Handling payments
• Customer support and communication
• Sending updates or promotional offers (only if you have given consent)

4. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes.

Your data may be shared with trusted partners such as payment providers and delivery companies, strictly for the purpose of fulfilling your order.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil your order and comply with legal obligations.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability

You may also withdraw your consent at any time by contacting us.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

8. Contact

If you have any questions about this Privacy Policy or your data, you can contact us via email.

Data Controller: OP Health Care s.r.o., Kukučínova 847/18, 972 01 Bojnice, Slovakia. Company ID: 52 206 157.