Return policy

Return & Cancellation Policy

1. Your Right to Cancel (UK Consumer Contracts Regulations 2013)

You may cancel your online purchase within 14 days of receiving your goods, without giving a reason (“cool-off period”).
To exercise this right, email us at info@vitiligoshop.co.uk within those 14 days and include your order number.

2. Condition of Returned Goods

• Items must be unused, unopened and in their original, resaleable packaging.
• Please enclose a copy of the invoice or packing slip.
• For health-care products, safety seals must be intact.

3. Who Pays for the Return?

The customer is responsible for costs associated with returning goods, including:

• Outbound postage or courier charges

4. How to Prepare Your Return

1. Request a Return Merchandise Authorisation (RMA) at info@vitiligoshop.co.uk.
2. Clearly mark the parcel: “Returned goods – no commercial value – UK origin.”
3. Use a tracked service and retain proof of posting.

5. Refunds

We will issue your refund (including the basic outbound delivery cost, if initially charged) within 14 days of receiving the returned goods or evidence of dispatch, whichever is earlier. Deductions will be made for:

• Any loss of value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

6. Faulty or Damaged Items

If your item is faulty, damaged or not as described, please contact us within 30 days of delivery. In these cases we will provide a prepaid return label or arrange collection at our expense and issue a full refund, repair or replacement as required by UK consumer law.

7. Return Address

VitiligoShop is operated by OP Health Care (Company No. 52206157, registered in Slovakia).